Refund policy
RETURN & EXCHANGE POLICY
We want you to shop with confidence.
Eligible products may be returned or exchanged if they meet our return requirements.
A return/exchange request should generally be submitted within [7 days] of receiving the order.
The product must:
- Be unused and in its original condition.
- Include original packaging, tags, accessories, manuals, and other included items where applicable.
- Not show signs of damage caused by the customer.
- Be accompanied by proof of purchase/order information.
Items generally not eligible for return or exchange
Depending on the nature of the product, certain items may be non-returnable, including:
- Used products
- Products damaged after delivery due to customer handling
- Personalized or customized products
- Hygiene-sensitive products after opening/usage
- Perishable products
- Products specifically marked as non-returnable
- Clearance/final-sale items where clearly stated
For clothing or footwear, the item must normally be unworn and returned with original tags and packaging.