Privacy policy

CUSTOMER PRIVACY POLICY

Your privacy matters to us.

We may collect information necessary to process and deliver your order, such as:

• Name
• Phone number
• Delivery address
• Email address
• Order details
• Payment-related information where applicable

We use customer information primarily to:

• Process orders
• Arrange delivery
• Provide customer support
• Process returns, exchanges, and refunds
• Improve our services
• Communicate important order information

We do not intend to sell customers' personal information to unrelated third parties.

Information may be shared with trusted service providers, such as courier and payment providers, when reasonably necessary to complete your transaction or provide our services.

CUSTOMER SUPPORT POLICY

Our goal is to treat every customer fairly and respectfully.

For faster assistance, please provide:

Order Number + Customer Name + Registered Phone Number + Issue Details

Our support team will review your request and provide the appropriate next step.

Response times may be longer during weekends, public holidays, promotional campaigns, or periods of unusually high order volume.